The+Functions+of+Business+Communication

= The Functions of Business Communication We communicate in business for a number of different reasons, and the methods we use will depend on the reasons, the circumstances, and perhaps the people with whom we are communicating. These are some of the reasons why we may need to communicate with others in a business setting:=

 to pass on information  to persuade people to buy a product or use a service  to discuss an issue  to recommend a course of action  to make or answer a request  to make or answer a complaint  to keep a record of something that has happened or been agreed  to explain or clarify a situation  to give an instruction

Clearly, to cover such a variety of situations, you will need to be able to use a range of different methods and styles. Your style and tone are unlikely to be the same if you are making a request, for example, as if you are making a complaint. You are also more likely to speak to someone than to write to them if you want to discuss an issue, whereas a record of something that has happened would need to be in writing.